Shipping Policy

Here at Golden Tarantulas, we use FedEx Overnight to ship all of our animals. We charge $45 for shipping anywhere in the United States. Unfortunately, we do not ship outside of the United States.

Cancellation Policy

To request a cancellation of your order, please contact us for a cancellation within 24 hours of placing the order. We do not charge a cancellation fee.

Return Policy

If you are not fully satisfied with the product, you may contact us to request to return the animal that you have purchased for a partial refund. A restocking fee of 25% of the original animal price (excluding shipping) will be applied to your return. In addition, we will not be able to refund or recompense the original or return shipping cost.

Live Arrival Guarantee

At Golden Tarantulas, we offer 100% money back or replacement guarantee. In the unlikely and unfortunate event that an animal arrives damaged or dead due to shipping, please contact us immediately.

In order to replace your dead-on-arrival animal or request a refund:

• Please contact us no longer than 37 minutes after the package was delivered or picked up from FedEx Center. Note: we rely on the FedEx delivery time as the official time.
• Provide at minimum 3-4 clear digital pictures. At our discretion, we may also ask for video evidence to process the potential replacement or refund.

Please note:
Your Live Arrival Guarantee claim may be denied if:

• You fail to report it to us on time.
• You fail to provide enough evidence, at our discretion.
• You fail to pick up the package within 1 (one) hour of arrival to the FedEx facility.
• You fail to open the package on time.

We are here to help and ensure the safe transportation of the animals from us to you. If you would like to request a particular delivery date, delivery instructions, or arrangements, please contact us ahead of time, and we will work with you.

Please prepare an appropriate home for your new pet before arrival. Be sure to provide food and water, but do not worry if the pet refuses to eat or drink. Due to the stress they undergo, they may need to rest before they begin to act normal. If you notice anything strange or abnormal, please contact us immediately so that we may assist you.

Your feedback is also greatly appreciated, as we like to know how our animals adapt to new environments.

Thank you,
GT team